North A30 Properties

Welcome Facilities Wardening Team Wardening Arrangements for Spring Term 2010 Useful contacts Car Parking Hall rules and regulations Booking the Highfield Common Room Recycling Loss of Swipe cards or Room Keys Postal Addresses Facilities Support Health Electronic Safes Customer Services Open Forums Overseas Students

 

Welcome

Welcome to the North A30 Properties at Royal Holloway. These properties comprise:

• Highfield Court
• Penrose Court
• Beeches
• Chestnuts

Residents are mainly postgraduates and finalists, together with many overseas students taking a variety of degree or other short-term programmes. Altogether, some 450 students live on the north side of the A30.

Click here for further details on the styles of accommodation available in each property.

Facilities

Highfield I contains a Common Room, with a television and video, washing and drying machines and ironing facilities, and a postroom where packages and parcels are delivered. Access to the Common Room area is restricted to residents, who require a pass code to enter.

The Common Room can be booked by residents for functions.

The residences’ Unit Management is located in the Common Room office. Staff are available from Monday to Thursday from 8 am to 4.45 pm and on Fridays from 8 am to 4 pm. Outside these hours, the Unit Management or Security at Founder’s Reception can be contacted if needed.

Unit Management is responsible for all issues concerning the fabric and maintenance of residences.

Wardening Team

The Wardens and Residential Support Assistants (RSAs) are the Principal’s authority in halls of residence. They are responsible for maintaining an orderly community and for promoting the social life of the residence. The wardening team operates a rota during term-time weekday evenings and at weekends.

If you are unable to contact the duty warden on their mobile number or their home number, ask Security at Founder’s to page them (telephone 01784-443063).

The Wardens

Name	Position	Address	Telephone
Professor Robert Hall [RH]	Warden Robert is Professor of Earth Sciences at Royal Holloway.	7 Highfield Close	Evening: 472702 Office: 443897 Mobile: 07961 312873
Raja Naeem Ahram [RA]	Residential Support Assistant Raja is a PhD student in the Information Security Group.	Penrose 10/04	473811 07817 203586
Joe Lay [JL]	Residential Support Assistant Joe is a MA student in the School of Management.	11 Beeches	439845 07815 695899
Ms Danai Zourmpanou [DZ]	Residential Support Assistant Danai is a PhD student in the School of Biological Sciences	3138 Highfield Court	430538 07855 535830

Car Parking

Use of cars in and around the College is limited by conditions agreed with local authorities. Residents of the North A30 Properties may park their cars in spaces around the halls of residence but first must obtain a permit. Apply to College Security for one. If you do not have a permit, you are likely to find that your car has been clamped.

Residents should be aware that there are strict limitations on the use of these cars; for example, you may not take your car on to the campus. Please read the College leaflet called "Students' Cars and Car Parking" or go to www.rhul.ac.uk/advice/cars for all the information on parking and use of cars. At the beginning and end of the academic year, when residence contracts start and finish, rules are relaxed to allow residents to move their belongings. However, if you wish to move at other times, please obtain a temporary pass from College Security.

Wardens’ Duty Rota for Spring Term (Term 2 2010)

Please click here.

Useful Contacts

You can always contact the duty warden/RSA for advice and guidance on any issue. Listed below are further useful points of contact within the College. Listed below are further useful points of contact within the College. Click here to download a summary of contacts and who to contact.

Routine Maintenance Electrical, plumbing, cleaning	Highfield Unit Office, Basement Highfield I Mon-Thurs 8am to 4.30pm Fri 8am to 4pm	x3440
Emergencies Sickness, accident	Health Centre North end of ground floor East Founder’s	x3131
Emergencies Theft, intruders, violence, Electrical, plumbing	Security Control Centre Founder’s East Reception	x3063
Personal Issues Loneliness, homesickness, Exam nerves, relationships, Sexuality	Counselling Service Founder’s West	x3128
Academic Issues Study queries	Your Personal Advisor or the Student Administration Centre, Crosslands Bungalow	x3340
Social Life, Entertainment, Sports, Clubs and Societies	Students’ Union Or Insanity AM 1287	4863000
Special Needs Mobility, learning support	Educational Support Office Founder’s West	x3966
Finance Financial advice, difficulties	Head of Student Services, Founder’s West Or the Welfare Adviser at the Students' Union	x3394 x3023
Finance Payment of fees	Cash & Fees Office Founder’s West	x3021
Accommodation Change rooms, terms of lease	Student Housing Bureau	x3349

Hall Rules and Regulations

Hall regulations (Adobe PDF)

Booking the Highfield Common Room

The Highfield Common Room is available for residents to book for private functions or for meetings of clubs and societies. Applications for the booking of the common room must be received at least 5 working days in advance of the event.

The following conditions apply to room booking:

1. The maximum standing capacity in the Highfield Common Room is 50 persons;
2. There is no disturbance to residents from loud music or loud behaviour;
3. The student booking the room is responsible for the behaviour of all guests;
4. The student booking the room is responsible for leaving the room in an acceptably clean and tidy state after use;
   
5. The room must be vacated by 11.30 pm.

Failure to adhere to these conditions may result in a fine being imposed by the Warden.

To book the room, the written permission of the Customer Services Manager is required.

You can get a booking form and full conditions here.

Please hand or email your completed application form to Highfield Reception for approval. Please note that your booking is not confirmed until the form has been returned to you with the signature of the Customer Services Manager.

Recycling

Loss of Swipe Cards or Room Keys

If you lose or lock your card/keys in your room you need to go to Highfield Reception or Security (Founder's East). The college has a 'One shot Procedure' in the Hub and Highfield reception so that whenever a student leaves his/her keycard in their room, there is a double check of their ID and signature against their records and then the student is issued with a temporary card that lasts for two hours so that they have time to retrieve their original keycard from their room. Once they have done this, they return to reception, hand back the temporary card and their college card is re-programmed. If a student locks themselves out three times, they will be charged a fee of £18.50 for the keycard.

 

Postal Addresses

In order to make sure your mail arrives, please use the correct mailing address with postcode:

Highfield Court Englefield Green Egham, Surrey TW20 OTB	Penrose Court Englefield Green Egham, Surrey TW20 OSS
Chestnuts Chestnut Drive Egham Hill Egham, Surrey TW20 OBQ	Beeches Chestnut Drive Egham Hill Egham, Surrey TW20 OBL

 

Facilities Support

Facilities Management hold regular surgeries during the term to deal with any problems you may have with equipment, rooms, etc. They are usually held in the Hub, on the south side of the Campus. Information about times of the surgeries is emailed to all residents before they are held. If you have something you want to discuss please go along to these meetings.

Health

 

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