Maintenance
and projects
Maintenance requests
Staff
If you have a maintenance problem or see something unsafe or potentially dangerous please report it to your it to your Departmental Administrator or Building Superintendent (if your building has one).
They will then contact Customer Services on your behalf and ensure the matter is logged.
You can if you wish contact Customer Services direct please phone extension 3062 (01784 443 062) or e-mail, FMCustomerServices-NonRes@rhul.ac.uk.
Access Swipe Cards
If you have any problems with Access Swipe Cards please click here for a report form.
Students
Please contact your nearest Customer Services Point at your Hall Reception and they will log your concern or problem.
Royal Holloway, University of London complies with its obligations under the Housing Act 2004 by managing its Halls of Residence in compliance with the Universities UK (UUK) code of practice.
This is an approved Code of Practice for managing student accommodation and the link to its pages are available at www.uukcode.info
In terms of our response systems for maintenance issues we have a traffic light system of Urgent - Important - Routine. The maximum times for our response are 48 hours; 3 days and 5 days.
Tel/Fax : +44 (0)1784 434455/437520