Individual feedback is always welcome. Please email Frank Briggs| (Head of Service Delivery) with any comments you may have. Alternatively there are many regular communication opportunities listed below.
Channels for inviting and responding to user suggestions and comments:
Students
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Feedback through departmental Staff-Student Committees
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Feedback at termly Information Services Staff-Student Forum
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IT Service Desk customer survey - generated randomly from calls raised through the IT Service Desk
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Through topic-specific focus groups (organised when required)
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Through Academic Affairs Senates held by the Students' Union
Staff
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Feedback to the termly ITUAG meeting
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Feedback through departmental IT representative (where available)
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IT Service Desk customer survey - generated randomly from calls raised through the IT Service Desk
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Through topic-specific focus groups (organised when required)
Service hours
9:00-17:00 Monday - Friday.
Service targets
In the event of no response being given within five working days, a response to be given as soon as possible stating reasons for the delay.