Student Housing Bureau
Policy and Procedure for Room Allocation Appeals
If you are unhappy with your room offer this does not constitute a suitable reason for requesting a review. However, if you believe that you have been ‘unfairly disadvantaged’ you may request that your application is reviewed by following the procedure below. If you subsequently believe that you have a valid medical condition and wish to apply for special consideration please click here. Please do not telephone the Student Housing Bureau.
Before you proceed with an appeal please make a note of the following points;
1. The room allocation process is carried out according to strict criteria and in line with the College Housing Policy that is agreed annually.
2. The demand for rooms in College halls is very high and it is not possible to provide everyone with their preferred choice. This is why we require you to make a specific number of choices.
3. We endeavour to ensure that you are given the highest choice possible. However, PLEASE NOTE (for NEW students only), the later your application, the less likely it will be for us to allocate one of your preferred choices.
4. Upon receipt of your email notification of the housing allocation, we require you to check your allocation and accept your offer, or decline your offer within a specific time limit. If you accept your offer this will form a binding contract between yourself and the College. If you are unhappy with your allocation you can decline your offer and you will need to request to be placed on waiting list 3 for re-allocation. If you wish to be placed on WAITING LIST 3 for an alternative room offer, please contact the Student Housing Bureau. Please note that the timing of a further room offer cannot be confirmed.
Please note; in this event, you will only be considered for re-allocation after all other applicants are given a room offer.
If you believe that you have been unfairly disadvantaged and can demonstrate this, please follow the procedure below. To enable the Student Housing Bureau to offer you an efficient service please note that we will only manage appeals made via email and will not accept request over the telephone.
Procedure to Appeal a Room Allocation:
- Please ensure that you complete your request for a review before the deadline for accepting your room offer expires. This is usually 10 days from the date of the email offer.
- To request a review send an email to StudentHousingAppeal@rhul.ac.uk with the subject heading 'Appeal Against Student Housing Allocation' or click on the link below.
- You must provide the following details:
- Student Reference Number (100XXXXXX)
- First Name
- Last Name
- Hall, Room allocation
- Full explanation; reasons why you believe that you have been unfairly disadvantaged.
- We will endeavour to review your appeal and respond by email within 14 days. Please do not accept or reject your room offer until you receive a response of the result of your appeal.
- If you are unhappy with this outcome and you still believe that you have been unfairly disadvantaged you may have recourse to a formal complaint.
- To find out about the formal complaints procedure, please click here. Please think carefully before you do this and ensure that you have gone through the above appeals process first.
I wish to appeal my housing allocation
